As anybody working in IT will tell you, the most common question we get isn’t, “Can you make an add/move/change?” or “Why is my phone not working?” It’s, “What do you charge for your services?” With so many solution providers clamoring for your attention, it makes sense that you’d want to look for the most inexpensive, cost-efficient option, right?
The problem is that this question doesn’t get to the heart of the issue. Sure, any solution provider can offer rock-bottom prices, but as with anything else, those savings are going to come with fewer, lower-quality services. Also, many cheaper services say they are inexpensive, but they typically have slow response times and nickel and dime you over everything. Instead of asking about price right off the bat, the better question is, “What will I get for my money?”
With cheapo solution providers, the answer is not much. Maybe they’ll be there when the server breaks down or if something is acting weird on your system. But you can bet they won’t help you implement systems that will prevent real, catastrophic issues from arising – the kinds of things that determine the success or failure of a company at the most basic level.
Today, business and technology go hand in hand. It’s an inescapable fact that good tech forms the pillars upon which successful companies stand. Many business owners still insist on cutting corners with IT, hiring cheap and inexperienced “professionals” to protect and support the most fundamental aspects of their operation.
Of course, it’s hard to fault them for doing so. Without a firm grasp of a business’s IT and telecom needs, it’s all too easy for a sub-par, would-be partner to convince an owner they meet the company’s requirements. That’s why the question, “What will I get for my money?” is so important. Help desk support coverage needs to be comprehensive, addressing every potential sink-or-swim crisis before it actually happens. The integrity of your phone system and infrastructure should support your business, rather than force you to run around putting out fires.
A downed server or temporarily unreliable network might seem like minor issues, but even the smallest of problems can easily snowball into an expensive nightmare that threatens your company’s very existence.
When technology works, it’s easy to imagine that it’ll continue working without issue. But the fact is that a phone system requires constant, behind-the-scenes monitoring and maintenance to ensure it stays up and running.
From hardware failure, to natural disasters, rogue employees and a million other IT threats, it’s important to ensure the stability of your phone system before a problem comes knocking. Cheap Band-Aid solutions work great until the day they cost you thousands. It’s better to invest in a team of real telecommunication experts, and avoid crisis altogether. It’s much cheaper to prevent something from breaking than it is to replace it altogether.
Let Intelli-Flex help. Call to set up a free consultation today. 562-999-8085